Shinjuku Station Luggage Storage Guide
English Guide · Shinjuku Station Rest Guide
Shinjuku Station Luggage Storage Guide
Choose your pickup time and departure exit before storing a suitcase. Busta Shinjuku has time-based lockers on 4F and a separate staffed counter on 3F. Station lockers outside the ticket gates are another option if you are returning by train.
Official information checked: October 11, 2026. This update compares published conditions; it is not a same-day vacancy survey. Photos are reused from our Japanese guide, and their shooting dates have not been verified.
Start here
Choose by your return route
- A short wait before a Busta bus: check the 4F lockers near the waiting room.
- A bag that does not fit: ask the Sagawa counter on 3F about acceptance and pickup.
- Returning through JR New South Gate: consider the lockers outside the gates near Suica Penguin Square.
- Collecting late at night: confirm access and the last pickup time before paying. A daily fee does not mean 24-hour access.
Compare location, fees and pickup
Scroll the table sideways on a small screen. These are different charging systems; compare the total for your planned stay.
| Location | Published fee | Access / pickup |
|---|---|---|
| Busta Shinjuku 4F lockers | Small ¥100 / 60 minutes; medium ¥100 / 40 minutes; large ¥100 / 30 minutes. Later charging applies. | 30 minutes before the first bus through the last bus; keep the QR receipt. |
| Sagawa, Busta Shinjuku 3F | ¥800 / ¥1,000 / ¥1,500 per item per day, by size; tax included. | Store information lists 6:30–21:00. Confirm your collection deadline. |
| Outside JR New South Gate, near Suica Penguin Square | Base fee: SS ¥300, S ¥500, M ¥700, L ¥900. Standard online reservation adds ¥500 per locker. | First train through last train; check booking conditions and facility access. |
Two options at Busta Shinjuku
Short bus wait
Busta Shinjuku 4F coin lockers
Near the waiting room on the departure floor. Check the compartment dimensions against your bag, including wheels and handles.
- Initial fees: small ¥100 for 60 minutes, medium ¥100 for 40 minutes, large ¥100 for 30 minutes.
- Later charges: the operator lists ¥500 / ¥600 / ¥900 respectively for each subsequent six-hour period. Check the payment screen for your intended duration; ¥100 is not an all-day price.
- Access: 30 minutes before the first bus through the last bus. Maximum storage is 72 hours from the start.
- Unlocking: keep the printed receipt with its QR code. Check accepted credit cards and electronic money on the machine.
Official source: https://shinjuku-busterminal.co.jp/service/
Staffed storage
Sagawa Express, Busta Shinjuku 3F
Inside the Tokyo Tourist Information Center on 3F. This is a different service from the 4F lockers.
- Size and fee: sum of length + width + height up to 100 cm: ¥800; over 100 through 160 cm: ¥1,000; 161 cm or more: ¥1,500 per item per day, tax included. Ask about acceptance of unusual items.
- Hours: store information currently lists 6:30–21:00. Our earlier Japanese check found conflicting closing times on the official page; call 03-5361-8750 before planning collection after 21:00.
- Web reservation: the official process sends a QR code by email; present the code and luggage at the counter. Confirm the selected location, date, quantity and collection conditions.
- Storage or delivery: hotel and airport delivery are separate services with their own deadlines and charges. Do not assume a storage booking includes delivery.
Official source: https://www.sagawa-exp.co.jp/hands-freetravel/servicecenter/basta.html
Outside the station gates: New South Gate
The Multi E-Cube location near Suica Penguin Square is outside JR New South Gate. It is useful when you want to avoid entering the paid station area just to collect luggage. New South Gate and South Gate are different exits.
The location page lists base fees of SS ¥300, S ¥500, M ¥700 and L ¥900. A standard online reservation adds ¥500 per locker, so the listed L booking total is ¥1,400. Confirm the total and date-change rules in your actual booking. Access is from the first train to the last train and may change with facility conditions.
Official source: https://multiecube.com/location/694
If you are staying on the west or east side, compare the return journey before crossing the station. Our Japanese luggage guide covers additional exit-specific options. Keep the operator and exact locker location distinct; station-wide prices and access hours are not uniform.
A practical sequence before storing a bag
- Set the time you must be back at your bus stop or train platform, then allow time for luggage collection and the walk from storage.
- Choose a location on that return route. Check whether it is inside the ticket gates; entry conditions or extra fares may apply.
- Measure the bag including handles and wheels. Check the full fee, payment method, prohibited items and collection deadline.
- Save the floor, exit, locker number or counter name. Keep the key, QR receipt, reservation email or payment card needed for collection.
- Keep your passport, medicine, wallet, phone and departure tickets with you. If a locker is full, check a nearby bank or a staffed option whose hours suit your plans.
Before hotel check-in or after check-out
Ask your booked hotel whether it can hold your bags and when you must collect them. Confirm any fee and item restrictions. This is not a service that every hotel offers to non-guests. If the hotel is far from your departure point, include the round trip in your decision.
For an early bus arrival, the 3F counter may not yet be open. For a late departure, do not leave bags at a counter whose collection deadline comes before your planned return. Check current access rather than assuming every station locker is available overnight.
What this guide verified
- Official published location, fees and access information for the three options above were checked on October 11, 2026.
- Vacancy, walking times and on-site service changes were not independently surveyed for this update.
- This is an independent guide. Confirm final conditions with the operator or machine before paying.