Busta Shinjuku Rest Guide
English Guide · Shinjuku Station Rest Guide
Busta Shinjuku Rest Guide
Arrivals are on 3F; departures and the waiting room are on 4F. Busta Shinjuku is beside JR Shinjuku Station’s New South Gate. Before walking across Shinjuku with a suitcase, choose between waiting for your bus, buying a drink nearby, and booking a space where you can lie down.
The waiting room opens at 3:30 a.m. and closes at 1:00 a.m. the following day. The official “25:00” means 1:00 a.m., not 24-hour access. Have another plan for 1:00–3:30 a.m.
Official information checked: October 11, 2026. Photographs identify entrances and landmarks; they do not establish current vacancies, opening hours, or a personally tested walking time. Prices below are per person unless stated otherwise.
Start here
Choose by what you need next
- Bus departing soon: stay on 4F, check the departure display and boarding area, and keep your luggage with you.
- A drink or breakfast after 7:00 a.m.: VERVE COFFEE ROASTERS is on NEWoMan Shinjuku 2F, outside the ticket gates.
- A shower and a short nap: compare a paid flat room at Kaikatsu CLUB West Exit 2nd Store with the alternatives in our shower guide and nap guide.
- Several hours before check-in: ask your hotel about bag storage first. Terminal storage is useful only if its collection deadline fits your next journey.
Three practical starting points
| Place | Location and hours | Budget / conditions | Choose it for |
|---|---|---|---|
| Busta Shinjuku waiting room | 4F · 3:30 a.m.–1:00 a.m. next day | No waiting-room admission charge listed; lockers and charging cost extra | Waiting for a bus; seats may be occupied |
| VERVE COFFEE ROASTERS | NEWoMan Shinjuku 2F, outside gates · 7:00 a.m.–10:00 p.m. | Order food or a drink; check the menu for current prices | A seated café break near the terminal |
| Kaikatsu CLUB West Exit 2nd Store | 1-19-14 Nishi-Shinjuku · reception 5F · 24 hours | Weekday regular room: 3 hours ¥1,660 / 6 hours ¥2,700; specified weekend packs +¥330 | A flat room and shower; ID and membership required |
1. Waiting for a bus: stay close to 4F
Busta Shinjuku waiting room
For bus waiting, the terminal is the simplest starting point. Use an available seat without blocking aisles or taking extra seats with bags. Do not plan a nap here: keep track of announcements and your belongings.
- Need help? The information counter operates 7:00 a.m.–11:00 p.m., with English and Japanese assistance.
- Phone battery: a coin-operated charger beside the north-side ticket machines costs ¥100 for 20 minutes. Check connector compatibility. ChargeSPOT rental is also listed; check its displayed tariff and return conditions.
- Internet: “Shinjuku-Bus-Terminal_Free_Wi-Fi” requires email registration.
- With a baby: the terminal lists a nursing room with hot-water facilities and an adjacent changing station.
Official terminal services: https://shinjuku-busterminal.co.jp/en/service/
Additional rental charging information: https://shinjuku-busterminal.co.jp/service/
2. A nearby café after 7:00 a.m.
VERVE COFFEE ROASTERS — NEWoMan Shinjuku
2F, outside the JR ticket gates · 7:00 a.m.–10:00 p.m. daily. Address: NEWoMan Shinjuku, 5-24-55 Sendagaya. Telephone: 03-6380-1178.
This is a useful nearby option when you want coffee or breakfast and a normal café break. Check that a seat is available before ordering for eat-in, and follow any time limits posted by the shop. We have not confirmed current drink prices or guaranteed power outlets at every seat.
It is not an option for an arrival at 5:00 a.m., or for lying down after a night bus. If your main need is sleep, choose a suitable paid room instead.
Official shop information: https://vervecoffee.jp/pages/shinjuku
NEWoMan floor guide: https://www.newoman.jp/shinjuku/floorguide/detail/?scd=001793
3. A shower and a flat room on the west side
Kaikatsu CLUB Shinjuku Station West Exit 2nd Store
1-19-14 Nishi-Shinjuku · reception 5F (store floors 4–6) · telephone 03-5909-7688. This is a separate building on the west side, not a facility inside Busta Shinjuku.
Ask for a regular flat room if you want to lie down; the multifunction room is a different seat type. The listed weekday regular-room packs are ¥1,660 for 3 hours and ¥2,700 for 6 hours. Specified weekend packs add ¥330; confirm whether the Friday/holiday-eve evening surcharge applies to your visit. Other room types may cost more.
Membership registration is required, but the current FAQ states no admission or annual fee. Bring an accepted original ID; Tokyo identification requirements include name, date of birth and current address. Check acceptance before travelling if your document does not establish these. Lockable rooms exclude under-18s and high-school students, even with a guardian.
Showers are for seat users only: “free shower” does not mean free entry. Include registration, any shower queue, changing, checkout and the return journey in your paid stay. A 3-hour room pack does not provide 3 hours of sleep.
Only need a shower? See BAGUS West Exit’s standalone shower option. For room types, hotel alternatives and fee details, use the nap guide.
Official store and linked price table: https://www.kaikatsu.jp/shop/detail/20937.html
Membership, ID and shower rules: https://www.kaikatsu.jp/faq/
Store luggage only if you can collect it in time
- 4F lockers: small ¥100/60 minutes, medium ¥100/40 minutes, large ¥100/30 minutes; subsequent 6-hour charges are ¥500/¥600/¥900. Access runs from 30 minutes before the first bus to the final departure. Maximum storage is 72 hours. Keep the receipt’s unlocking QR code.
- Sagawa staffed storage: inside the Tokyo Tourist Information Center on 3F. The main store-information field lists 6:30 a.m.–9:00 p.m. Fees per item/day, including tax: up to 100 cm combined dimensions ¥800; over 100 through 160 cm ¥1,000; 161 cm or more ¥1,500.
Late bus departure? Sagawa’s same official page also contains an older 11:00 p.m. footer. Plan around 9:00 p.m. until staff confirms otherwise on 03-5361-8750. Do not leave your passport or boarding documents in a stored bag.
Read the luggage guide for storage choices and reservation details. Hotel or airport delivery is a separate service with its own deadline; it is not interchangeable with keeping a bag for collection.
Terminal lockers: https://shinjuku-busterminal.co.jp/en/service/
Sagawa store, storage and delivery: https://www.sagawa-exp.co.jp/hands-freetravel/servicecenter/basta.html
Find the right floor and gate
3F: highway-bus arrivals
After leaving your arriving bus, follow pedestrian signs to the services or exit you need. If you are boarding another bus, its departure area is on 4F.
4F: departures and waiting
Check your ticket for the actual terminal, operator, departure time and boarding instructions. Not every bus described as departing “Shinjuku” necessarily uses Busta.
2F: station connection
The terminal’s official access guide gives approximately 2 minutes from JR New South Gate, open 5:45 a.m.–midnight. Outside those gate hours it directs passengers to JR South Gate, approximately 4 minutes away. These are operator estimates, not our measured travel times.
The station gate’s opening time is separate from your train’s first departure. Check the timetable for your line, direction and travel day. With a suitcase, follow elevator signs and allow for queues rather than budgeting only the advertised walking time.
Official access guide: https://shinjuku-busterminal.co.jp/en/access/
A workable plan before your bus
- Fix your return deadline first. Read the operator’s boarding instructions. Allow for bag collection, elevator queues and finding the correct boarding area.
- Use the time that remains. A nearby café fits a drink and a short break; a west-side room requires a separate return journey and checkout.
- Set a leave-time reminder. Keep your ticket, ID and phone with you, and save any mobile boarding document before the battery becomes critical.
- Recheck the departure display on 4F. Confirm the boarding area rather than assuming it is unchanged.
For example, if your bus leaves at 11:00 p.m., a café closing at 10:00 p.m. might fit a short break, but collecting a bag from Sagawa at 10:30 p.m. would not fit the 9:00 p.m. collection plan above. This is a planning example, not an operator-approved boarding deadline.
Arriving early after a night bus
At 5:00 a.m., VERVE is not yet open and the New South Gate is not yet within its listed gate hours. Decide whether you can wait briefly, need a train transfer, or need a paid room now. Sagawa storage starts at 6:30 a.m.; do not plan immediate staffed bag drop at 5:00 a.m.
If you are staying in a hotel, ask whether it accepts bags before check-in and whether paid early check-in is available. A day-use hotel plan starting later in the morning will not solve an immediate 5:00 a.m. need. Confirm its actual arrival time before booking.
For the 1:00–3:30 a.m. waiting-room gap, choose an open destination before moving. Do not rely on indoor station passages being accessible throughout the night.